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Energy Parts Plus - Troubleshooting Guide for the Austroflamm Integra Pellet Stove
In order to properly diagnose problems, your stove must have had its annual cleaning.
When the stove is turned on nothing happens, even though there is power to the stove and the fuse has not blown….
First check the continuity of the switch on the user control board. If the switch is bad - replace the user control board. If the switch is good - replace the main circuit board.
When the stove is started the auger light comes on. After a minute or two, the light shuts off and the auger stops feeding pellets…
(1) The air sensor has failed or (2) the combustion blower is beginning to go out.
When the stove is started the auger light comes on but no pellets are feeding…
(1) The high-limit switch has failed or (2) the auger motor, complete with gear box, has failed.
When the on/off switch is turned off, the stove continues to run. The only way to turn it off is by pulling the plug…
The low-limit switch is faulty. Replace.
The stove gets through the start cycle ok, but then the auger shuts down and eventually all motors stop…
The low-limit switch is faulty. Replace.
The stove runs erratically each time it is turned on…
All pellet stoves require annual cleaning. If the stove has not been cleaned thoroughly, it can create problems. We highly recommend the purchase of the Integra cleaning video, which demonstrates exactly how the stove should be cleaned each time. Once the stove is cleaned we can properly diagnose any problems that were not solved from the cleaning.
Should the gasket for the combustion blower be replaced each time it is cleaned?
Highly recommended
When the convection fan comes on there is a chirping sound…
Sometimes oiling the bushing will alleviate this problem, if not then (1) the bushing may need replaced, or (2) the convection fan may be going out.
The convection fan surges after it comes on…
The main circuit board is beginning to fail. Replace.
When the stove is turned on the auger runs continuously…
The main circuit board is defective. Replace.
After the start up cycle, the convection fan runs on high, no matter what setting the dial is on…
There is a delay when the fan is turned from high to low. If this is not part of the problem, replace the main circuit board.
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phone 1-877-977-2787 l fax 1-877-244-3009 l 5783 Pleasant Valley Rd. Ste 100 El Dorado, CA 95623
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